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Terms and conditions – IPMFlow

Effective Date: 2025.05.10.

General Terms and Conditions (GTC) – IPMFlow.com

  1. Introduction and Service Provider Details 1.1. These General Terms and Conditions (hereinafter: “GTC”) govern the terms of use of the intelligent, AI-based pest management tools and related services (hereinafter collectively: “Service”) available on the IPMFlow.com website (hereinafter: “Website”) operated by Trapshop Kft. (registered office: H-8797 Batyk, Fő utca 34.; company registration number: 2009078346; tax number: 32050547-2-20; representative: Havasi Balázs Archibald; e-mail: info@ipmflow.com; hereinafter: “Service Provider”). 1.2. The natural or legal person using the Service (hereinafter: “User”) by registering on the Website or by commencing the use of the Service, accepts and acknowledges the provisions of these GTC and the contents of the Privacy Policy available on the Website as binding upon themselves. 1.3. The scope of these GTC extends to all legal relationships established between the Service Provider and the User in connection with the use of the Service.
  2. Description of the Service 2.1. The Service Provider provides online, subscription-based software tools via the IPMFlow.com platform, aimed at supporting pest risk analysis, risk assessment, and related IPM (Integrated Pest Management) processes, especially for food industry and pest control professionals. The tool used for analysis is the ipmflow.com platform. The Specialist using the ipmflow.com tools is responsible for the content and professional conclusions. ipmflow.com ensures the operation of the platform and assumes no responsibility for the content. 2.2. The Service may include features supported by artificial intelligence (AI), currently Google Gemini (via OpenRouter API) (e.g., automated report generation based on data entered by the User). 2.3. The precise content of the Service, available functions, and modules (e.g., “IPMFlow – RAP”) are detailed on the Website. 2.4. Trial Period: The Service Provider currently offers a trial period, during which Users can use certain features of the Service free of charge after registration. The Service Provider will announce the end of the trial period and the introduction of the paid model on the Website and/or via e-mail in advance.
  3. Registration and User Account 3.1. A valid registration on the Website is a prerequisite for using the Service (including use during the trial period). 3.2. During registration, the User is obliged to provide real, accurate, and complete data. The User is responsible for keeping the provided data up-to-date. 3.3. The User is responsible for maintaining the confidentiality of the e-mail address and password provided during registration. The User must immediately notify the Service Provider if they detect unauthorized access to their account. 3.4. The User account is non-transferable to third parties. 3.5. The Service Provider is entitled to refuse registration or suspend/delete an existing account if the User provides false data or violates the provisions of these GTC.
  4. Subscription Packages, Fees, and Payment 4.1. Try it for free and discover what you and AI can achieve together! The Service is available in different subscription packages offering varying features and capacities. Current packages and their fees are detailed on the Website. Basic Package
    • FREE
    • Unlimited risk analysis exports without AI
    • Max Sites / User: 50
    • Max Locations / Site: 20
    • Max Assessments / Location (older ones are deleted): 20
    • Learn more
    Professional Package
    • $30 /month or $300 /year
    • With an annual subscription, pay only $300 instead of $360!
    • Everything from the FREE package plus your own branding: place your logo and company information in the header!
    • Daily PDF exports with AI generation: 10
    4.2. The User can pay the fees using the payment methods indicated by the Service Provider on the Website. Payment services are provided by a third-party payment processor (currently Stripe Inc. and its affiliates, hereinafter: “Stripe”). 4.3. Stripe Payment Terms: By using the payment services, the User agrees to Stripe’s Terms of Service (Stripe Services Agreement) and Privacy Policy, which are available on Stripe’s website. The User is responsible for the accuracy and up-to-dateness of the payment information provided to Stripe. The Service Provider does not store credit card details. 4.4. Subscription fees are due in advance for the respective subscription period (monthly or yearly). The subscription automatically renews at the end of the period unless canceled by the User via the Website before the start of the next period. 4.5. The Service Provider reserves the right to modify subscription fees and package contents. The Service Provider will inform Users of such modifications within a reasonable time before the next subscription period. Modifications do not apply to periods already paid for.
  5. User’s Obligations and Responsibilities 5.1. The User is obliged to use the Service lawfully and in accordance with these GTC. 5.2. The User is solely responsible for all data, information, and content (e.g., site data, risk assessment parameters, pest sightings, descriptions of measures) that they upload, enter into, or generate with the help of the Service (including AI-generated reports). 5.3. Data Protection Responsibility: The User warrants that they have the necessary legal basis (e.g., data subject’s consent, performance of a contract, legitimate interest) for processing the data entered into the Service (including potentially personal data, e.g., if a description of a measure refers to a person). The User is responsible for ensuring that no unnecessary or unlawfully processed personal data is entered into the Service. 5.4. The User acknowledges that the Service (especially AI-based functions) operates based on the data entered by the User. The User is responsible for the accuracy, completeness, and adequacy of the entered data. 5.5. The User must not engage in any activity that endangers or hinders the operation of the Service or its supporting systems (e.g., overloading, distributing viruses, unauthorized access attempts).
  6. Use of AI (Artificial Intelligence) 6.1. The User acknowledges that parts of the Service (e.g., report generation) operate with the help of artificial intelligence (Google Gemini). 6.2. The output generated by AI (e.g., reports, analyses, suggestions) is based on the data provided by the User. The accuracy, completeness, or suitability for a specific purpose of AI-generated responses or reports is not guaranteed. 6.3. User Review: AI-generated content must always be critically evaluated and professionally reviewed by the User before use. AI-generated results are for informational purposes only and do not replace skilled human expertise and decision-making. 6.4. Disclaimer of Liability: The Service Provider disclaims all liability for any direct or indirect damages arising from inaccuracies or deficiencies in AI-generated content or from decisions made by the User based on such content. The User is solely responsible for the use of AI-generated results. 6.5. The use of AI functions may be tied to subscription packages (regarding API usage limits) following the introduction of paid plans. 6.6. Together for the best results: The AI tools of ipmflow.com support your expertise by processing data. For the best results, please provide accurate data. As AI technology is still evolving, the generated content always requires careful professional review by you. You are responsible for the accuracy of the final result and its appropriate use. Thank you for your responsible cooperation!
  7. Intellectual Property Rights 7.1. The Website, the Service, and all its elements (software, design, texts, graphics, logo, plugin codes, etc.), including the IPMFlow brand name, are the exclusive intellectual property of the Service Provider or its licensors. 7.2. The Service Provider grants the User a non-exclusive, non-transferable, revocable right to use the Service for its intended purpose during the subscription period, within the framework of these GTC. 7.3. User Data: Data and content entered into the Service by the User remain the property of the User. By registering and entering data, the User grants the Service Provider an irrevocable, non-exclusive, royalty-free license to process this data (including processing by AI) solely for the purpose of providing, operating, and developing the Service, as set out in the Privacy Policy. 7.4. Generated Content: Reports and other outputs generated by AI based on the User’s data may be used by the User for their own internal business purposes, according to these GTC and the terms of the chosen subscription package. The rights for further distribution or commercial exploitation of the generated content may be determined by the specific subscription package.
  8. Service Availability and Maintenance 8.1. The Service Provider strives to ensure the continuous availability of the Service but does not guarantee its error-free or uninterrupted operation. 8.2. The Service Provider is entitled to partially or fully suspend the operation of the Service for maintenance, development, or other reasons. The Service Provider will, where possible, inform Users of planned maintenance in advance.
  9. Limitation of Liability 9.1. The Service Provider provides the Service on an “as is” basis. The Service Provider disclaims all express or implied warranties, including (but not limited to) warranties of merchantability, fitness for a particular purpose, or non-infringement. 9.2. The Service Provider’s liability for damages arising in connection with the Service – except for breaches of contract caused intentionally or resulting in harm to human life, bodily integrity, or health – is limited. The Service Provider’s total liability for damages shall in no event exceed the amount of fees paid by the User for the Service in the 12 months preceding the event causing the damage (or a symbolic amount equivalent to EUR 10 in the case of a free period). 9.3. The Service Provider is not liable for any indirect, consequential, incidental, or punitive damages (including lost profits, data loss, damage to business reputation), even if advised of the possibility of such damages. 9.4. The Service Provider is not responsible for the content or legality of the data entered by the User, nor for the consequences arising from the use of results generated based on such data (whether with AI assistance or not). 9.5. The Service Provider is not liable for service interruptions or other breaches of contract due to force majeure (unavoidable external cause).
  10. Termination and Suspension of the Agreement 10.1. The User may terminate the use of the Service and delete their account at any time in the manner provided on the Website or through the Service Provider’s customer service. Refunds for prepaid subscription fees are generally not available upon termination by the User. 10.2. The Service Provider is entitled to suspend the User’s access with immediate effect or terminate the agreement (delete the account) if the User:
    * Violates any material provision of these GTC.
    * Provides false data during registration.
    * Uses the Service unlawfully.
    * Fails to pay due subscription fees (following the introduction of the paid model).
    * Engages in activities that jeopardize the security of the Service or the rights of other users. 10.3. Upon termination of the agreement, the User’s access to the Service will cease. The Service Provider will delete the data entered by the User in accordance with the Privacy Policy, unless further retention is required by law.
  11. Governing Law and Dispute Resolution 11.1. These GTC and the legal relationship between the Parties shall be governed by Hungarian law. 11.2. The Parties shall endeavor to settle disputes amicably. If this is unsuccessful, they stipulate the exclusive jurisdiction of the Zalaegerszeg District Court or the Zalaegerszeg Regional Court, depending on competence, for the settlement of legal disputes.
  12. Amendment of the GTC 12.1. The Service Provider is entitled to unilaterally amend these GTC, particularly in the event of changes in the legal environment, development of the Service, introduction of new functions, or changes in business conditions. 12.2. The amended GTC shall enter into force upon publication on the Website. The Service Provider may also inform Users of material amendments via e-mail. 12.3. If the User continues to use the Service after the amended GTC enter into force, this shall be deemed acceptance of the amendments. If the User does not agree with the amendments, they are entitled to terminate the agreement according to section 10.1.
  13. Miscellaneous Provisions 13.1. If any provision of these GTC is held to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. 13.2. The primary language of communication between the Service Provider and the User is Hungarian. Notifications are primarily made via e-mail or through the Website.

Contact Information:
Trapshop Kft.
H-8797 Batyk, Fő utca 34.
E-mail: info@ipmflow.com